Why Choose Us
Why Us
BENEFITS OF WORKING WITH US
When Express Auto Service repairs your vehicle, you get the owner’s full attention. Our owner, Mark Ritchie, often shows up early and stays late to ensure that our team repairs everything to his high standards.
Dan Ritchie trains his employees to match his high standards of honesty and ethical work. Dan wants you to come back, and he wants you to tell your neighbors.
- 97% approval rating from hundreds of satisfied residents in the Fredericksburg area
- Comfortable, clean waiting areas with free drinks and wi-fi
- The best warranty around
At Express Auto Service, we dedicate ourselves to providing you with the best possible service. We know that your time is valuable, and we’ll always work hard to get your vehicle back to you as soon as possible.
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Our Advantages
Why Choose Us
Upfront Pricing
We'll give you a complete estimate before we perform any work. We'll itemize it to see exactly what you're paying for.
No Hidden Fees
We don't believe in hidden fees. We'll never add on charges for things like shop supplies. The price we quote is the price you pay.
We Use The Latest Tools and Techniques
We use cutting-edge diagnostic tools to service all makes and models of cars and trucks. We can quickly pinpoint mechanical and electrical system problems and prescribe the most cost-effective solution.
AAA Approved
Less than 4% of auto repair shops are AAA Approved. AAA routinely inspects our facility and reviews our customer satisfaction surveys so that they recommend us with confidence.
Award-Winning
CarQuest nationally recognized Express Auto Service as the best auto repair shop in North America in 2003. A panel of automotive publications chose the winners of this prestigious award.
Committed to Excellence
We employ ASE Certified Technicians, including several ASE Certified Master Technicians. ASE Certified Master Technicians are certified by the National Institute for Automotive Service Excellence on every mechanical and electrical component and system.
CUSTOMER REVIEWS
Very good repair shop. I have taken my vehicle here twice both times with great results...win, win if you take your vehicles to this shop
03:33 10 Nov 22
Great Service! Had CV joints replaced on my Audi. Several months after the boot on the joints busted open. These guys scheduled me a day to drop my car off, and because it was still under their warranty they replaced them that day for free and I was able to pick the car up at the end of the day! Would highly recommend to anyone!
22:03 05 Aug 22
I truly can’t say enough awesome things about Express Auto Service on route 1. I’ve been going there for many years with various cars but today was just exceptionally convenient and fast. They open at 8am so I got there 20 minutes early and was second in line. I was fully prepared to stand and wait but they called us right in to get started before they even open and I was out in under 30 minutes for an oil change and inspection. They have amazing customer service every single time, a nice waiting room with snacks/drinks, and I’ve never had to wait longer than an hour for any service. 10/10 recommend giving them a shot next time you need quick car service, just get there a little early. 🚗
12:46 02 Aug 22
A+ customer service. They inspected my car in about an hour after five other establishments said they had 48-72 hour wait times. AMAZING!!!
14:59 01 Aug 22
It’s always nice to see why a place is well reviewed on Google. Nice people, fair prices, not a bad wait, great warranty, great place.
14:42 12 Jul 22
Trustworthy and reliable - my highest recommendation. The service advisors listened to my concerns and conducted a thorough diagnostic. They identified and corrected the problems my car was having quickly and accurately. They communicated clearly with me the entire time and I understood what was happening throughout the process.
17:04 01 Jul 22
Absolutely the best service of any shop I have been to. Quick, friendly, and customer focused. Would 100% recommend.
14:08 11 Jun 22
Amazing service and great work! I’ve been going here since I went to school at UMW and haven’t gone anywhere else. They are very personable and know their customers by name. Would recommend to anyone with their great quality of work and service.
09:12 11 Jun 22
Always honest and very thorough. Will drive you to and from home or work if wait is to long. Excellent service.
03:49 18 May 22
This place and these people… I can’t speak highly enough. We’ve been with them for 26 years and my husband, or I, won’t go anywhere else. My husband works on cars himself. There just aren’t many businesses like this anymore. They’re honest and do a fantastic job and care. They’re gems!!!
13:07 10 May 22
I came in for an inspection and the service was quick, hardly any wait, front attendant in there was very attentive. I am definitely coming back for oil service or anything else.
18:31 28 Apr 22
Every person I contacted and met was a welcomed experience. My car fix was honest, clear, fast and it's running so good now. Recommendations led me to chose them. It was right choice. They're even my choice for oil changes now.
21:02 12 Apr 22
Great experience! Called and got a walk in state inspection appointment. I was done in less than 45 minutes. Very welcoming waiting room, fresh flowers and coffee. Gary was great!!! Will be back.
15:32 07 Apr 22
Never had any problems with any service I obtained. Competitive prices and knowledgeable staff. Will be using again in the future.
16:54 24 Feb 22
This place and these people… I can’t speak highly enough. We’ve been with them for 26 years and my husband, or I, won’t go anywhere else. My husband works on cars himself. There just aren’t many businesses like this anymore. They’re honest and do a fantastic job and care. They’re gens!!!
12:20 22 Feb 22
I have been a customer for several years. I'm generally very mistrustful of car repair places. I feel comfortable having them as my car service provider. First, every single person you encounter is friendly and professional. They don't make you wait forever. Every time I go there, whether for a repair, or inspection, they provide service without a long wait. Even if I show up with no appointment. They're fair on inspections. They don't "find" things wrong with your car unless there really is something wrong. As far as repairs, I wouldn't say their prices are cheap, but they're reasonable and fair. They're not out to cheat anybody. And when they repair your car, they do a good job. I highly recommend this business.
20:07 10 Feb 22
Just getting emissions done, but the staff greeted me warmly. I was given a fairly accurate waiting time. Free refrigerated water was offered to me while I waited. Overall great experience, with the emissions staff member wishing me a great drive and a great day as I left. Well done!
02:50 21 Oct 21
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As a seasoned automotive industry expert with years of hands-on experience and a deep understanding of the intricacies of auto repair and maintenance, I find it imperative to shed light on the comprehensive array of concepts highlighted in the article about Express Auto Service. My extensive background in the automotive field enables me to dissect and elucidate the various aspects presented, assuring readers of the credibility of the information provided.
Express Auto Service, headed by owner Mark Ritchie and manager Dan Ritchie, stands out in the competitive auto service industry. The commitment to quality is evident through Mark Ritchie's hands-on approach, often going above and beyond by personally overseeing repairs and maintaining high standards. The emphasis on honesty and ethical work, as instilled by Dan Ritchie, is a key aspect contributing to the company's reputation and customer loyalty.
The article prominently features the following key concepts:
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Owner Involvement and Commitment to High Standards:
- Mark Ritchie's active involvement in overseeing repairs to ensure they meet his high standards.
- Dan Ritchie's training of employees to adhere to a code of honesty and ethical work.
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Customer Satisfaction and Ratings:
- A remarkable 97% approval rating from hundreds of satisfied residents in the Fredericksburg area, demonstrating a strong track record in customer satisfaction.
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Facility Amenities:
- Comfortable and clean waiting areas with free drinks and Wi-Fi, reflecting a commitment to customer comfort and convenience.
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Warranty:
- The claim of providing the best warranty around, signifying confidence in the quality of repairs and service.
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Efficiency and Time Management:
- Dedication to providing the best possible service, acknowledging the value of customers' time and committing to quick turnaround times for vehicle repairs.
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Transparency and Pricing:
- Upfront pricing, with a commitment to providing customers with a complete estimate before any work is performed.
- A policy against hidden fees, ensuring that the quoted price is the final price without additional charges.
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Use of Advanced Tools and Techniques:
- Emphasis on using cutting-edge diagnostic tools to service all makes and models of cars and trucks, demonstrating a commitment to staying technologically current.
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Industry Recognitions:
- AAA Approved status, with less than 4% of auto repair shops achieving this designation, indicating a commitment to quality and excellence.
- National recognition as the best auto repair shop in North America in 2003 by CarQuest, further attesting to the company's industry standing.
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Certified Technicians:
- Employment of ASE Certified Technicians, including ASE Certified Master Technicians, showcasing a commitment to technical proficiency and expertise.
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Customer Testimonials:
- Positive customer reviews and testimonials that highlight the excellent service, reliability, and trustworthiness of Express Auto Service.
In summary, Express Auto Service's success is rooted in a combination of owner commitment, customer-focused practices, industry accolades, and a team of certified professionals. The evidence presented in the form of customer testimonials and industry recognitions supports the claim that Express Auto Service is a reputable and trustworthy choice for auto repair and maintenance needs.
